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Privacy Policy

Policies – Sceva’s Garden Home, Munnar A Peaceful, Clear & Comfort-Focused Stay

At Sceva’s Garden Home, we want every guest to enjoy a stay that feels peaceful, homely and completely stress-free. Clear policies help us maintain the quiet, nature-rich atmosphere, warm hospitality and high standards of cleanliness that guests consistently appreciate.
We request all guests to read these guidelines before arrival so that your experience — and the experience of those staying alongside you — remains smooth, comfortable and enjoyable.

Thank you for choosing our family homestay and helping us keep this garden retreat the serene place it is.

Booking & Payment Policies

To confirm your reservation, an advance is required.

Advance Payment

  • Standard Dates: 50% advance to confirm the booking
  • Peak Season (Dec 15 – Jan 15): 100% payment required at booking

 

Balance Payment

  • Settled during your stay at the property

 

Accepted Payments
UPI, GPay, PhonePe, net banking, Indian/international credit & debit cards, Wise (international), and cash.

Security Deposit

  • Not collected.

Cancellation & Refund Policy

All cancellation requests must be emailed to [email protected].

Refund Terms

  • 30+ days before arrival: 10% retained
  • 15–30 days: 50% retained
  • 5–14 days: 75% retained
  • Within 5 days: No refund

 

We understand emergencies may arise. Wherever possible, we take a humane, case-by-case approach.

Check-In & Check-Out

  • Check-in: 2:00 PM
  • Check-out: 12:00 Noon

 

Early check-in or late check-out may be possible for direct bookings, subject to availability and applicable charges.

ID Requirement
All guests must present valid government ID at check-in.

Children, Extra Guests & Additional Beds

  • Children under 6 years stay free (no extra bed).
  • Ages 6–12 years:
    • ₹1000 + tax (no mattress)
    • ₹1500 + tax (with mattress)
  • 12+ years: Charged as adults

 

Maximum Occupancy (Per Room)

  • 2 adults + 2 children OR 3 adults + 1 child

Pet Policy — Welcoming Your Furry Family Members

We are happy to host well-behaved pets in designated rooms. To ensure hygiene, safety and comfort for everyone, please follow the guidelines below.

Clean & Groomed Pets Only

Pets must remain clean and groomed throughout the stay.

Separate Pet Essentials Required

Please bring:

  • Pet bedding or blanket
  • Bowls
  • Toys
  • Cleaning supplies
    We do not permit using room linens, towels or utensils for pets.

Leash & Supervision

Pets must remain leashed in all public spaces and supervised at all times.

Restricted Areas

For hygiene and safety, pets are not allowed in:

  • Swimming pool area
  • Dining room
  • Kitchen or service spaces

Clean-Up Responsibility

Owners must promptly clean and dispose of pet waste.

Pet Fee

A nominal ₹500 per night applies to cover extra cleaning and maintenance.

Our goal is to maintain a peaceful, comfortable environment for all guests. Non-compliance may result in additional charges or restrictions.

Pool Rules — Calm, Safe & Family-Friendly

Our swimming pool is designed for quiet relaxation. To maintain safety and hygiene:

Before Entering the Pool

  • Shower before swimming
  • Proper swimwear is required
  • Children must be accompanied by adults
  • Avoid entering the pool with open wounds or after consuming alcohol

 

While in the Pool

  • No diving, running or rough play
  • Keep noise levels low
  • No food, alcohol or glass items
  • Avoid standing or sitting on pool edges

Safety Notes

  • Water quality is maintained regularly
  • No lifeguard on duty — swim at your own risk
  • Pool may be closed during rain, maintenance or safety alerts

Pool Hours

7:30 AM – 7:00 PM

House Rules & Code of Conduct

Our home is a peaceful, family-run space. These guidelines help maintain the environment guests value most.

Quiet Hours

10:00 PM – 6:00 AM
No loud music, parties, shouting or campfires.

Respect for Nature

Being in a hillside environment, occasional harmless insects or geckos may appear — this is natural to the setting.

Respect for Shared Spaces

  • Treat rooms, linens and furniture with care
  • Unregistered visitors are not permitted in guest rooms
  • The kitchen is not open for guest use
  • Maintain decorum in the pool, garden and dining areas

 

Dining & Fresh Food Practices

  • Breakfast is freshly prepared each morning
  • Dinner is served only on days feasible for our family kitchen
  • For outside food, a small service/cleanup charge may apply
  • We encourage taking only what you can comfortably eat

 

Taxis & Drivers

  • Free parking available
  • Basic toilet provided for drivers
  • No driver accommodation
  • Drivers must follow house rules

 

We can help arrange trusted local drivers if needed.

Facilities & Usage Guidelines

  • WiFi: High-speed and suitable for work
  • Parking: Free, on-site
  • Bonfire/BBQ: Only for full-property group bookings (extra charge)
  • Common Areas: To be used respectfully, with privacy for all guests
  • Laundry assistance is available at a small additional charge.

Safety & Liability

  • CCTV in key outdoor areas
  • Fire extinguishers available
  • Emergency contact numbers in rooms
  • Participation in treks, safaris or activities is at guests’ own risk
  • Nearby medical support available in Adimaly

Sustainability Practices

  • Waste managed according to local norms
  • Organic garden produce used whenever possible
  • Guests encouraged to minimise electricity and water usage
  • Occasional wildlife/insect presence is part of natural hillside living

Why These Guidelines Matter

These policies protect everything that defines Sceva’s Garden Home:

  • A calm, nature-rich environment
  • A warm, family-hosted atmosphere
  • Clean, safe and hygienic shared spaces
  • A peaceful stay that respects every guest

 

Thank you for understanding and supporting our philosophy of gentle, meaningful hospitality.